Website Security

As a company that provides some of its products and services over the Internet, we understand the importance of security. That’s why we’ve created highly secure facilities to give you confidence when you give us personal information, such as your address, telephone number or bank details.

We use Secure Sockets Layer (SSL) technology to encrypt your details whilst they travel from your computer to our system. This ensures your personal information and bank details are kept private except where we have advised you otherwise in our terms and conditions.

We store your personal information on a secure encrypted server which is not accessible via the Internet. Access to this data is also secured internally within London Short Term Cars and/or connected companies.

How can I check my details are secure?

Every time you fill out personal or bank details on our site, your browser is switched to “secure mode” to encrypt the information that you send to us. To verify you are in a secure part of the site, look at the bottom bar of your Internet browser; you should see a closed padlock.

FOr more information, please contact the team on 01332 290173.

Equalease Short Term Cars Ltd t/a Cocoon Vehicles Ltd are authorised and regulated by the Financial Conduct Authority (711074). We act as a credit broker, not a lender. We can introduce you to a limited number of lenders who may be able to offer you finance facilities for your purchase. We will only introduce you to these lenders. We may receive a commission payment from the finance provider if you decide to enter into an agreement with them. You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations. If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk

 

For complaints information when a transaction is completed online, please access the Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr